Q. Can I claim a health fund rebate if I get a Remedial Massage at ENHAB?

A. Yes. If you receive a Remedial Massage and have coverage to claim this treatment with your health fund, you will be provided with a receipt to claim with your fund.

Q. What payment methods does ENHAB take?

A. The clinic accepts payment by cash or card.

Q. Do I need to disrobe if I am having a massage treatment?

A. ENHAB is a therapeutic service, and undergarments are worn with every treatment. During the massage, only the specific area being worked on at the time (back, legs, arms or abdomen) is exposed for massage, with the rest of the body covered/draped.

Q. I am interested in having two treatments, one after the other, during the same visit. Is this possible?

A. Yes, this is possible! Some treatment combination suggestions include;

• A Naturopathy session followed by a Back, Neck and Shoulder Massage.

• A Remedial massage followed by a Deluxe Facial.

• A Lymphatic Drainage Massage followed by a Reflexology Treatment.

Please feel free to review the available treatments to create your own combination!

Q. I need to discuss what I require from my treatment before it begins. Will my service treatment time be shortened by the discussion time beforehand?

A. It is important that the needs of every client are understood before a treatment begins, including the exchange of any health and medical information. It is important that clients feel comfortable and never feel rushed. The time allocated for a treatment commences once the treatment has started on the massage table.

Q. Is it OK to call and make any enquiry about whether EBHAB can help me with an issue I’m dealing with, before booking in?

A. Of course. At ENHAB, all communication and services are provided by one person. Please feel free to contact the clinic as Jennifer would be happy to discuss any questions or enquiries you may have, prior to booking in.

Q. Can you please tell me how the clinic upholds hygiene standards?

A. Hygiene is of utmost importance within the clinic. Every client is given fresh linen for their service; Towels, sheets and pillowcases are washed by an industrial drycleaner. Specialised equipment used during treatments are thoroughly sanitised after each use.

Q. I need to cancel my appointment. How much notice do I need to give?

A. We understand that emergencies happen and an appointment may need to be cancelled. We kindly request 24 hours’ notice be provided in the event of a cancellation.